Shipping Policy
Medicube US Shipping Policy
Thank you for shopping with Medicube US.
We’re committed to delivering authentic, high-quality skincare with a smooth and reliable shipping experience. Please review our Shipping Policy to understand how we process and deliver your orders.
Shipping Within the USA
Free Shipping
Enjoy free standard shipping on all U.S. orders over $100.
Flat Rate Shipping
For orders under $100, a flat shipping fee of $9.99 will be applied at checkout.
Order Processing Time
Orders are typically processed within 1–2 business days after purchase.
Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
During peak seasons, sales, or new product launches, processing times may be slightly longer.
Shipping Methods
We partner with trusted carriers such as USPS, UPS, and FedEx to help ensure safe and timely delivery.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Standard Shipping (USA): 3–7 business days after shipment
Expedited Shipping (if available): 1–3 business days (additional fees may apply)
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen factors.
International Shipping
At this time, Medicube US primarily serves customers within the United States.
If international shipping is offered at checkout,
Estimated Delivery Time: 7–14 business days
Duties & Taxes: International orders may be subject to customs duties, VAT, or other import fees, which are the responsibility of the customer.
Customs Delays: Customs procedures may cause delays beyond our initial delivery estimates.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.
Incorrect Address & Undeliverable Packages
Please make sure your shipping address is complete and accurate at checkout.
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we may:
Contact you to arrange reshipment (additional shipping fees may apply), or
Process a refund excluding original shipping charges, depending on the condition of the returned parcel.
Damaged, Missing, or Lost Packages
If your order arrives damaged, incomplete, or you believe it is lost in transit:
Contact us as soon as possible at medicube.usa@gmail.com
.
Include your order number, a brief description of the issue, and photos if the package or items are damaged.
Our team will review the case and assist you with a replacement, refund, or claim with the carrier where applicable.
Need Assistance?
If you have any questions about shipping, tracking, or your order status, please contact our support team:
📧 medicube.usa@gmail.com
We’re here to help make your Medicube US shopping experience smooth, secure, and satisfying.