Return & Refund Policy
Medicube US Return & Refund Policy
At Medicube US, we want you to be satisfied with your purchase. If for any reason you’re not happy with your order, our return policy is designed to make the process clear and simple.
Eligibility
This return policy applies only to orders purchased directly from our official Medicube US online store.
If you purchased Medicube products from another retailer or marketplace, please follow that seller’s return policy.
Return Window
You may request a return within 14 days of your order delivery date.
Product Condition
To qualify for a return, products must be:
Unopened and unused
In their original packaging
With all seals, labels, and accessories intact
⚠️ Due to hygiene and safety standards, opened or used skincare products cannot be returned, unless they were received damaged, defective, or incorrect.
How to Start a Return
To initiate a return:
Email us at medicube.usa@gmail.com
within 14 days of receiving your order.
Include your:
Full name
Order number
Reason for return
Photos (if the item is damaged, defective, or incorrect)
Our support team will review your request and provide:
Return authorization (if applicable)
The return address and any additional instructions
Please do not send products back without contacting us first.
Return Shipping
Customer responsibility:
Return shipping costs are generally the responsibility of the customer.
Medicube US responsibility (we cover return shipping) if:
You received a damaged item
You received a defective product
You received the wrong item due to our fulfillment error
In these cases, we may provide a prepaid return label or an alternative resolution.
Refunds
Once we receive and inspect your returned item(s), we will process your refund to the original method of payment.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Original shipping fees are non-refundable, except when the return is due to a confirmed Medicube US error (damaged, defective, or wrong item).
Exchanges
At this time, we typically do not offer direct product exchanges.
If you would like a different item, size, or product, we recommend:
Completing the return (if eligible), and
Placing a new order for the desired item.
Non-Returnable Items
For hygiene, safety, and policy reasons, the following items cannot be returned:
Opened or used skincare products
Items marked “Final Sale”
Gift cards or digital vouchers
Free samples or promotional items
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
Contact us at medicube.usa@gmail.com
within 7 days of delivery.
Include your order number and clear photos of:
The product
The packaging
The shipping label (if applicable)
We will review your case and arrange a replacement, store credit, or refund where appropriate.
Order Cancellations
Orders can only be canceled before they are processed or shipped.
If your order has already shipped, you may request a return (if eligible) once it is delivered.
Questions or Help?
If you have any questions about returns, refunds, or product issues, please contact our support team:
📧 medicube.usa@gmail.com
We’re here to help make your Medicube US experience safe, transparent, and worry-free.